PROFESSIONAL PREP CASM GUIDE & THE BEST GUIDE TO HELP YOU PASS CASM: CERTIFIED AGILE SERVICE MANAGER V2.1

Professional Prep CASM Guide & The Best Guide to help you pass CASM: Certified Agile Service Manager V2.1

Professional Prep CASM Guide & The Best Guide to help you pass CASM: Certified Agile Service Manager V2.1

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Tags: Prep CASM Guide, CASM Exam Questions Fee, Official CASM Practice Test, Valid CASM Exam Testking, CASM Test Dumps Free

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Peoplecert CASM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.
Topic 2
  • Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.
Topic 3
  • Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.
Topic 4
  • Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.

Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q15-Q20):

NEW QUESTION # 15
What is Agile Service Management?

  • A. A cultural movement that aims to increase software delivery velocity and improve service reliability
  • B. A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value
  • C. A framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure
  • D. A discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems

Answer: C

Explanation:
Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:
A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.
B . Incorrect. This describes Lean principles rather than Agile Service Management.
C . Incorrect. This describes DevOps rather than Agile Service Management.
D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.
Reference:
ITIL 4 Service Value System.
Agile Service Management Guide (Agile and ITIL integration).


NEW QUESTION # 16
An Agile Service Manager is what type of leader?

  • A. Accountable Leader
  • B. Servant Leader
  • C. Project Leader
  • D. Inspiring Leader

Answer: B

Explanation:
The Agile Service Manager embodies the role of a Servant Leader, focusing on enabling and empowering the team to succeed rather than exerting top-down control.
A . Incorrect. While an Agile Service Manager can be inspiring, the primary focus is on serving the team and organization.
B . Incorrect. Accountability is important, but the Agile Service Manager prioritizes serving others.
C . Correct. As a Servant Leader, the Agile Service Manager removes impediments, supports the team's autonomy, and ensures alignment with Agile values.
D . Incorrect. A Project Leader manages timelines and resources in traditional project management, which contrasts with the Agile Servant Leader role.
Reference:
Scrum Guide 2020: The Scrum Master as a Servant Leader.
ITIL 4: Servant Leadership in Agile environments.


NEW QUESTION # 17
Which of the following would NOT help sustain improvements?

  • A. Provide ongoing training to existing employees
  • B. Communicate successes, failures, and lessons learned
  • C. Increase the velocity of Teams
  • D. Solicit feedback when changes are made

Answer: C

Explanation:
Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.
A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.
B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.
C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.
D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.
Reference:
ITIL 4: Continuous Improvement principles.
Scrum and Agile: Importance of sustainable delivery practices.


NEW QUESTION # 18
Who makes the decision to release an Increment?

  • A. The Agile Service Manager
  • B. The Agile Practice Owner
  • C. Both A and B
  • D. The Team

Answer: B

Explanation:
In Scrum and Agile practices, the decision to release an increment typically lies with the Product Owner (or Agile Practice Owner in service contexts) because they are responsible for maximizing the value of the product and ensuring alignment with business needs.
A . Incorrect. While the team delivers the increment, the release decision is outside their authority.
B . Correct. The Agile Practice Owner is accountable for ensuring that a release aligns with business goals and customer needs.
C . Incorrect. The Agile Service Manager focuses on process facilitation, not increment releases.
D . Incorrect. The team supports increment development, but the release decision remains with the Agile Practice Owner.
Reference:
Scrum Guide 2020: Role of the Product Owner in release decisions.


NEW QUESTION # 19
Who should select the automation tools to do a job?

  • A. Those with the most knowledge of the job
  • B. Agile Practice Owner
  • C. Site Reliability Engineer
  • D. The Agile Service Management Team

Answer: A

Explanation:
The selection of automation tools should be made by those with deep knowledge of the job, as they understand the specific requirements and nuances of the task.
A . Incorrect. The Agile Service Management Team supports automation efforts but may not have the technical expertise to select specific tools.
B . Incorrect. The Agile Practice Owner ensures alignment with goals but does not typically choose tools.
C . Correct. Those familiar with the job requirements are best suited to select the appropriate tools.
D . Incorrect. While Site Reliability Engineers may contribute, they are not the only ones qualified to select tools.
Reference:
DevOps practices: Collaborative tool selection.
ITIL 4: Importance of domain expertise in automation decisions.


NEW QUESTION # 20
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